Refund policy

Return & Refund Policy

Thank you for shopping with us. We want you to be fully satisfied with your purchase. Please review our policy below.

Returns  
- Items can be returned within 14 days of delivery.  
- To be eligible for a return, items must be unused, unworn, and in original condition with all tags attached.  
- Any items that show signs of wear, damage, or alteration will not be accepted.

Non-Returnable Items  
- Sale or clearance items  
- Gift cards  
- Any items marked “Final Sale”

Return Process  
- To start a return, contact us at [your email here] with your order number and reason for return.  
- Once your return is approved, you will receive instructions on how to send your item back.  
- Customers are responsible for return shipping costs unless the item is defective or incorrect.

Refunds  
- Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.  
- Approved refunds will be issued to your original payment method within 5–7 business days.  

Exchanges  
- We only replace items if they are defective or damaged. If you need a different size, please return the item and place a new order.

Damaged or Incorrect Items  
- If you receive a damaged or incorrect item, contact us within 3 days of delivery with photos, and we will make it right.

Contact Us  
If you have any questions about your return, please reach out to us at:  
authenticswerva@gmail.com